Order once placed can only be cancelled within 8 hours from the placing the order, you can write to our customer support team on Our WhatsApp No+919601050500 , call us on +919601050500 or contact us. In such cases, the order will be cancelled and the money will be refunded to you within 48-72 business hours after the cancellation request.[For Cancellation of order 2% Transaction Charges will be deducted,except the payment done via upi/rupay debit card.]
1. Return is possible for the following situations:
(i) if the item received is damaged and/or not able to serve its utility purpose, and the condition is not disclosed as Heavily Used.
(ii) If the item received is not as advertised e.g. the giver sent the wrong product.
(iii) if the item received has expired.
2. Return is not possible if it is due to a slight defect not included in the original post description, or slight damage due to poor packaging, but still able to serve its intended utility purpose.
3. To qualify for return, all recipients must take a clear OPENING VIDEO and submit to us within 1 DAYS of receiving the package. After 1 days, the order is deemed as satisfactorily completed and return will no longer be possible. A payment link will be sent to the giver to initiate the process of crediting the amount to the giver’s bank account.
4. The video should be taken in one go without different clips being combined, and to start BEFORE opening the package, with delivery slip clearly visible. Video should include all sides of the package, opening the package and checking for damage and damage should be visible from the video.
5.If item pickup for your address isn’t available then buyer has to make return by him/her self.
Please note: Mode of refund may vary depending on circumstances. If the mode of refund is by Credit/Debit Card or Net Banking, please allow 15 to 25 working days for the credit to appear in your account. While we regret any inconvenience caused by this time frame, it is the bank’s policy that delays the refund timing and we have no control over that. If the mode of refund is by e-wallet, credit should be available within 5 days.
During peak seasons please allow up to 15-28 business days for your return to process.