Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
We accept various payment methods, including credit/debit cards, PayPal, and bank transfers.
Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your shipment.
We offer standard and expedited shipping options. Shipping costs and delivery times vary based on your location and the selected shipping method.
Yes, Kshama Surgical ships to multiple countries worldwide. Please check our website for specific international shipping options and rates.
Delivery times depend on your location and the shipping method chosen. Typically, domestic orders take 3-7 business days, while international orders may take longer.
If you need to change or cancel your order, please contact our customer service team within 24 hours of placing your order for assistance.
If your order arrives damaged, please contact our customer support team within 48 hours of receiving the item, and we will assist you with a replacement or refund.
Yes, we offer free shipping on orders over a certain amount. Please check our website for details on eligibility and shipping promotions.
If you need to swap an item
Returns and Exchanges
We accept returns within 30 days of purchase for unused and unopened items. Please ensure the product is in its original packaging.
To start a return, please contact our customer service team with your order number, and they will guide you through the process.
Yes, certain items such as personalized or custom products, as well as opened medical supplies, cannot be returned for hygiene and safety reasons.
Once we receive your returned item, we will process your return within 5-7 business days and issue a refund to your original payment method.
Yes, you can exchange an item for a different size or color. Please contact our customer service for assistance with exchanges.
If the return is due to a mistake on our part or a defective item, we will cover the return shipping costs. Otherwise, customers are responsible for return shipping fees.
Refunds will be processed to the original payment method used at the time of purchase. Please allow 5-10 business days for the refund to reflect in your account.
If you receive an incorrect item, please contact our customer service team immediately, and we will arrange for a replacement at no additional cost.
